Frequently Asked Questions
*** THIS PAGE IS CURRENTLY UNDER CONSTRUCTION ***
(If you need an immediate answer please don't hesitate to message me.)
How long will it take to receive my order?
Most of my items are pre-made and can usually be shipped within 1-2 buisness days. However, my usual turn-around around time is estimated to be 3-5 buisness days for larger pieces. I do my local deliveries once a week during warmer months & every 2 weeks during colder months.
Do you ship world-wide?
At this time I only ship within Canada.
What is your shipping policy?
Shipping cost is determined by size measurements and weight from Canada Post. I have no control on shipping costs when shopping online. Check out our shipping policy here.
What if my purchase is damaged upon delivery?
I understand that sometimes items can get damaged during transit. In this instance, please contact me within 14 days of delivery with pictures of items and packaging upon arrival. Rest assure I try my best to package items as securely as possible to prevent this from happening.
Do you do collaborations?
I plan on doing more collaborations in 2023, however, for the rest of 2022 I will be working independently.
Can you offer me a wholesale price?
I offer wholesale prices for personal and buisness needs. I'm currently working on a method for order-taking but I usually offer a %20 discount (scheduled to change.)
Is Moon-Phase Macrame an eco-friendly company?
I strive on reducing my carbon footprint and so I use as much natural materials as possible when creating and packaging.
What kinds of natural materials do you use?
Some of my natural materials include:
- Hand picked driftwood.
- Wooden pine rings.
- %100 cotton.
- Recycled shipping boxes.
- Recycled packing paper.
Why does some of my cotton cord have specs of other colors in it?
It's common for my string/cord to have specs of different color in it. This is because the cotton is recycled and mixed together before treating.
Can I get a refund?
No, I do not accept refunds. Check out our refund policy here.