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Frequently Asked Questions

(If you need an immediate answer please don't hesitate to message me.)

How long will it take to receive my order?

Most of my items are pre-made and can usually be shipped within 1-2 buisness days. However, my usual turn-around around time is estimated to be 3-5 buisness days for larger pieces. I do my local deliveries once a week during warmer months & every 2 weeks during colder months.

Do you ship world-wide?

At this time I only ship within Canada. 

What is your shipping policy?

Shipping cost is determined by size measurements and weight from Canada Post. I have no control on shipping costs when shopping online. Check out our shipping policy here.

What if my purchase is damaged upon delivery?

I understand that sometimes items can get damaged during transit. In this instance, please contact me within 14 days of delivery with pictures of items and packaging upon arrival. Rest assure I try my best to package items as securely as possible to prevent this from happening.

Do you do collaborations?

I plan on doing more collaborations in 2023, however, for the rest of 2022 I will be working independently. 

Can you offer me a wholesale price?

I offer wholesale prices for personal and buisness needs. I'm currently working on a method for order-taking but I usually offer a %20 discount (scheduled to change.)

Is Moon-Phase Macrame an eco-friendly company?

I strive on reducing my carbon footprint and so I use as much natural materials as possible when creating and packaging. 

What kinds of natural materials do you use?

Some of my natural materials include:

  • Hand picked driftwood.
  • Wooden pine rings.
  • %100 cotton.
  • Recycled shipping boxes.
  • Recycled packing paper.  

Why does some of my cotton cord have specs of other colors in it?

It's common for my string/cord to have specs of different color in it. This is because the cotton is recycled and mixed together before treating. 

Can I get a refund?

No, I do not accept refunds. Check out our refund policy here